Delete your Driifloat account

1. Delete your account in the app

• Driifloat app: tap the person icon at the top of the home screen, then Delete account.
• Driifloat Manager app: tap Account on the home screen, then Delete account.
• Driifloat Manager on the web (manager.driifloat.com): open Settings, then Delete account.

You are asked to confirm. Once the account is deleted, you are signed out on all your devices.

2. Delete your account without the app

If you no longer have the app, email support@driifloat.com from the email address on your account with the subject “Delete my account”. We may ask you to confirm that the account is yours. We delete it within one month, usually much sooner, and confirm by email.

3. Before you delete your account

• Cancel your upcoming bookings.
• Pay or settle any payment requests you have received.
• If you are the only owner of a facility that has other staff or Driifloat units, make another member an owner, or contact us so that we can transfer the facility.
• If you are the only member of a facility with no units, the facility is deactivated and hidden when you delete your account.

4. What we delete

• Your sign-in: email and password, and the link to your Google account
• Your name, email address, phone number, date of birth and profile photo
• Push notification tokens and your settings
• Your staff access to facilities and any API keys you created
• Analytics data linked to your account

5. What we keep, and for how long

• Past bookings and the facility’s records about them, without your name or contact details: up to 24 months after the last booking or activity, unless the facility instructs us otherwise.
• Payment, refund and fee records: as long as accounting, tax and dispute rules require, which can be several years. Stripe keeps its own records of payments.
• Security logs: up to 12 months.
• Backups: overwritten on a rolling basis.

Deleting your account does not cancel fees that already apply to a booking. Our privacy policy (www.driifloat.com/privacy-policy) has the full details. Questions: support@driifloat.com.